Shipping policy

Shipping Policy

This Shipping Policy applies to all purchases made through Sterlin Vale ("Sterlin Vale," "we," "our," or "us"). By placing an order on our website, you agree to the terms outlined below.

General Shipping Information

We offer free standard shipping on orders over $150 shipped within the contiguous United States.

Most orders are processed and shipped within 1–5 business days after payment has been successfully received.

After an order ships, estimated delivery is typically 5–10 business days, depending on the destination, carrier, and product availability.

Large or oversized products are generally delivered curbside by a freight carrier unless otherwise stated on the product page.

Smaller products are typically shipped using standard ground carriers such as FedEx, UPS, or similar shipping providers.

Signature requirements are determined by the shipping carrier and may vary depending on the shipment.

Free shipping includes one standard delivery attempt. If additional delivery attempts are required because the customer is unavailable or unable to accept delivery, any additional carrier charges may be the responsibility of the customer.

Please verify your shipping address before submitting your order. Once an order has entered processing or has shipped, address changes may not be possible. If an address correction can be made through the shipping carrier, any fees charged by the carrier will be the responsibility of the customer.

All shipments are insured while in transit.

Cancelled or Refused Shipments

If an order is canceled after it has shipped, refused upon delivery for reasons unrelated to shipping damage, or returned because delivery could not be completed, the shipment will be processed as a return in accordance with our Return & Refund Policy.

Applicable return shipping charges and restocking fees may be deducted from the final refund where permitted.

Refusing delivery due to visible shipping damage will not be treated as a standard return. Please follow the damaged shipment procedures outlined below.

Freight (LTL) Deliveries

Large products or orders may be shipped via Less Than Truckload (LTL) freight.

The freight carrier may contact you to schedule a delivery appointment before delivery.

An adult 18 years of age or older should be available to receive and inspect the shipment upon arrival.

Additional charges may apply if a scheduled delivery appointment is missed, rescheduled, or if special delivery services are requested.

Any fees assessed by the freight carrier are outside of Sterlin Vale's control and are the responsibility of the customer.

Ground Shipments

Smaller products are generally shipped using standard ground carriers such as FedEx, UPS, or similar delivery services.

Delivery procedures, including whether a signature is required, are determined by the shipping carrier.

Shipping Locations

We currently ship to addresses within the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska

  • Hawaii

  • P.O. Boxes

  • APO/FPO addresses

  • U.S. Territories

Damaged Shipments

Please inspect your shipment as soon as it is delivered.

If your shipment arrives with significant visible shipping damage, we recommend refusing delivery whenever possible and contacting us immediately at support@sterlinvale.com.

If concealed damage is discovered after delivery, please notify us within 24 hours of receiving your shipment and provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping carton and packaging

  • Photos of any visible shipping labels when available

We will work with the shipping carrier and manufacturer to resolve the issue as quickly as possible.

If your shipment is missing any parts or accessories, please notify us within 24 hours of delivery so we can assist you.

Please do not install or assemble products that arrive damaged, as installed products may no longer qualify for replacement under manufacturer policies.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your shipment, please contact us:

Legal Entity Name: CGN Trading Group LLC

Store Name: SterlinVale

Email: support@sterlinvale.com

Phone: 888-888-8888