Return & Refund Policy

This Return & Refund Policy applies to all purchases made through Sterlin Vale ("Sterlin Vale," "we," "our," or "us"). By placing an order on our website, you agree to the terms outlined below.

Returns

Return requests must be submitted within 30 days of the delivery date.

To be eligible for a return, all products must:

• Be unused and uninstalled.

• Be returned in their original manufacturer's packaging, including the original pallet if the item was delivered on a pallet.

• Be in new, resalable condition.

To begin a return, our customer support team may request photographs of the product, packaging, and shipping materials to verify the item's condition and determine return eligibility.

If your return request is approved, we will provide the appropriate return authorization and any required return documentation. Depending on the product, this may include a prepaid return shipping label, a prepaid Bill of Lading (BOL), return instructions, and pickup scheduling information when applicable.

Please do not return any item without prior authorization, as unauthorized returns may be refused or delayed.

Restocking Fees

Approved returns are subject to a 15% restocking fee based on the original purchase price.

Unless the return is required by law or is the result of our error, customers are responsible for return shipping costs.

Applicable restocking fees and return shipping charges will be deducted from the final refund amount.

Order Cancellations After Shipment

If an order is canceled after it has shipped, refused upon delivery, or returned because delivery could not be completed, it will be processed as a standard return.

Any applicable restocking fees and return shipping charges will be deducted from the refund.

Orders refused due to visible shipping damage will not be treated as returns. Please review our Shipping Policy for instructions regarding damaged shipments.

Pricing

Once an order has been placed, the purchase price is final.

We do not provide price adjustments or partial refunds for:

• Future promotions

• Temporary sales

• Manufacturer promotions

• Competitor pricing

• Price changes after an order has been placed

Non-Returnable Products

The following items are not eligible for return:

• Products that have been installed or used.

• Products that have been modified or altered.

• Products that are not in new, resalable condition.

• Products returned without the original manufacturer's packaging or original pallet when applicable.

• Products returned without adequate packaging that may result in shipping damage.

• Custom-built, made-to-order, special-order, or non-stock products.

• Clearance and final sale items.

• Replacement parts and accessories.

Replacement Parts

Replacement parts are generally not eligible for return or exchange unless they arrive damaged, defective, or the incorrect part was shipped.

Damaged Shipments

If your order arrives damaged during transit, please follow the instructions outlined in our Shipping Policy and notify us as soon as possible after delivery.

Exchanges

We do not offer direct product exchanges.

If you would like a different product, you may request a return of your eligible item in accordance with this policy and place a separate order for the replacement product.

Refunds

Once your return request has been received, we will review it to determine whether it qualifies under this Return & Refund Policy. Please allow up to 10 business days for our team to review your request and notify you of our decision.

If your return is approved, your refund will be issued to the original payment method within 5 business days after the returned product has been received, inspected, and approved.

Depending on your financial institution, it may take an additional 3–10 business days for the refund to appear on your account.

In some cases, the complete refund process may take up to 25 business days from the date your return request is approved.

Refunds are issued only after the returned merchandise has been received, inspected, and approved.

Restocking fees, return shipping charges, expedited shipping charges, and any other applicable fees are non-refundable.

Contact Us

If you have any questions regarding this Return & Refund Policy or would like to request a return, please contact us:

Legal Entity Name: CGN Trading Group LLC

Store Name: SterlinVale

Email: support@sterlinvale.com

Phone: 888-888-8888